Training Supervisor – Operations Support

Posted 4 months ago

Job Description:

  • Identify and assess future and current training needs through performance audit analysis, career paths, client feedback, annual performance appraisals and consultation with line managers.
  • Draw an overall or individualized training and development plan that addresses needs and expectations.
  • Deploy a wide variety of training methods customized for existing employees or new joiners.
  • Conduct effective induction and orientation sessions for new joiners.
  • Monitor and evaluate training program’s effectiveness, success and return on investment.
  • Manage training budget.
  • Provide opportunities for ongoing development.
  • Resolve any specific problems and tailor training programs as necessary.
  • Maintain a keen understanding of training trends, developments and best practices.
  • Remains up-to-date on the skills and efficiencies required for enhancing the efficiency within Operations.
  • Own organizational communications to ensure employees have knowledge of training events and resources.

Educational Qualification:

  • 3+ years training experience. Knowledge of TPA/insurance operations is a plus.
  • Bachelor’s degree in a health related field or IT.
  • Training qualifications would be preferable.

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