Customer Services

Posted 8 months ago

Roles and Responsibilities

  • Answer all incoming calls related to general enquiries on insurance policies following the Company guidelines and protocols
  • Routing calls to various departments depending on the requirement of the call
  • Updating the details of every call attended on the system for further references
  • Participate in the complaint resolution process


  1. Bilingual Preferred (Speak both English and Arabic)
  2. Strong Customer Service Skills
  3. Good Interpersonal skills
  4. Bachelor’s degree or higher
  5. Prior experience in Insurance industry preferably TPA

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